.iw-messenger--v2 {
    height: clamp(540px, calc(100dvh - 230px), 800px);
    min-height: 540px;
    grid-template-columns: minmax(260px, 310px) minmax(0, 1fr);
    gap: 0;
    border: 1px solid var(--iw-line);
    border-radius: 6px;
    overflow: hidden;
    background: #fff;
}
.iw-messenger--v2 > .iw-panel { margin: 0; border: 0; border-radius: 0; box-shadow: none; }
.iw-messenger--v2 .iw-messenger-sidebar { max-height: none; border-right: 1px solid var(--iw-line); }
.iw-messenger--v2 .iw-panel-head { min-height: 66px; padding: 14px 18px; }
.iw-messenger--v2 .iw-panel-head h2 { font-size: 18px; }
.iw-messenger--v2 .iw-panel-head > b { color: var(--iw-muted); font-size: 13px; font-weight: 500; }
.iw-messenger--v2 .iw-messenger-thread-list { gap: 0; padding: 0; }
.iw-messenger--v2 .iw-messenger-thread-button { min-height: 90px; padding: 14px; border: 0; border-bottom: 1px solid #e8f0f3; border-radius: 0; }
.iw-messenger--v2 .iw-messenger-thread-button.is-active { background: #eaf5fa; box-shadow: inset 3px 0 0 #0794c7; }
.iw-messenger--v2 .iw-messenger-thread-button__body { gap: 4px; }
.iw-messenger--v2 .iw-messenger-thread-button__body em { font-size: 12px; }
.iw-messenger--v2 .iw-messenger-thread-button .iw-response-state { display: block; margin: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 10px; }
.iw-messenger--v2 .iw-messenger-thread-button .iw-response-state i { margin-right: 3px; vertical-align: middle; }
.iw-messenger--v2 .iw-messenger-thread { height: 100%; min-height: 0; display: flex; flex-direction: column; overflow-y: auto; overscroll-behavior: contain; }
.iw-messenger--v2 .iw-messenger-header { flex: 0 0 auto; grid-template-columns: 42px minmax(0, 1fr) auto; gap: 10px; padding: 12px 16px; }
.iw-messenger--v2 .iw-messenger-avatar--large { width: 42px; height: 42px; font-size: 17px; }
.iw-messenger--v2 .iw-messenger-header h2 { white-space: normal; overflow-wrap: anywhere; font-size: 18px; line-height: 1.3; }
.iw-messenger--v2 .iw-messenger-header p { white-space: normal; overflow-wrap: anywhere; line-height: 1.4; }
.iw-messenger--v2 .iw-messenger-header__actions { max-width: 280px; }
.iw-messenger--v2 .iw-reassign { min-width: 0; font-size: 12px; }
.iw-messenger--v2 .iw-reassign[open] { flex-basis: 100%; }
.iw-messenger--v2 .iw-claim { margin: 0; }
.iw-messenger--v2 .iw-reassign > summary, .iw-messenger--v2 .iw-claim > button { width: fit-content; padding: 4px 8px; border: 1px solid var(--iw-line); border-radius: 5px; color: var(--iw-blue-dark); background: #fff; cursor: pointer; list-style: none; font: inherit; font-size: 12px; font-weight: 700; }
.iw-messenger--v2 .iw-reassign > summary::-webkit-details-marker { display: none; }
.iw-messenger--v2 .iw-reassign > summary:focus-visible, .iw-messenger--v2 .iw-claim > button:focus-visible { outline: 2px solid var(--iw-blue); outline-offset: 2px; }
.iw-messenger--v2 .iw-reassign form { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 8px; margin: 8px 0 0; padding: 12px; border: 1px solid var(--iw-line); border-radius: 5px; background: #f4f9fc; }
.iw-messenger--v2 .iw-reassign label { display: grid; flex: 1 1 210px; min-width: 0; gap: 6px; color: var(--iw-muted); }
.iw-messenger--v2 .iw-reassign select { width: 100%; min-width: 0; min-height: 40px; padding: 8px; border: 1px solid var(--iw-line); border-radius: 5px; background: #fff; color: var(--iw-ink); font: inherit; }
.iw-messenger--v2 .iw-messenger-call form { position: absolute; top: calc(100% + 8px); right: 0; width: min(320px, 86vw); margin: 0; box-shadow: 0 12px 28px rgba(18, 73, 105, .15); }
.iw-messenger--v2 .iw-messenger-back { display: none; }
.iw-messenger--v2 .iw-messenger-meta { flex: 0 0 auto; min-height: 0; padding: 7px 16px; gap: 6px 12px; }
.iw-messenger--v2 .iw-messenger-meta > * { min-width: 0; overflow-wrap: anywhere; }
.iw-messenger--v2 .iw-messenger-alert { flex: 0 0 auto; padding: 8px 16px; font-size: 12px; }
.iw-messenger--v2 .iw-messenger-alert b { font-size: 13px; }
/* A tall conversation header must leave room to read; the thread scrolls when its controls no longer fit. */
.iw-messenger--v2 .iw-messenger-messages { flex: 1 0 180px; min-height: 180px; display: flex; flex-direction: column; align-items: flex-start; padding: 18px; background: #f4f8fa; overscroll-behavior: auto; }
.iw-messenger--v2 .iw-messenger-empty { flex: 0 0 auto; align-self: center; width: min(100%, 360px); margin: auto; padding: 16px 0; text-align: center; overflow-wrap: anywhere; }
.iw-messenger--v2 .iw-messenger-empty > i { display: grid; place-items: center; width: 48px; height: 48px; margin: 0 auto 14px; border-radius: 8px; background: #e5f2f9; color: var(--iw-blue); font-size: 28px; }
.iw-messenger--v2 .iw-messenger-empty h3 { margin: 0 0 8px; font-size: 18px; line-height: 1.35; }
.iw-messenger--v2 .iw-messenger-empty p { margin: 0; color: var(--iw-muted); font-size: 13px; line-height: 1.5; }
.iw-messenger--v2 .iw-messenger-notice { flex: 0 0 auto; display: flex; align-items: flex-start; gap: 10px; padding: 14px 18px; border-top: 1px solid var(--iw-line); background: #fff; color: var(--iw-muted); font-size: 13px; line-height: 1.5; }
.iw-messenger--v2 .iw-messenger-notice > i { flex: 0 0 20px; margin-top: 1px; color: var(--iw-blue-dark); font-size: 18px; line-height: 1.2; }
.iw-messenger--v2 .iw-messenger-notice > span { min-width: 0; overflow-wrap: anywhere; }
.iw-messenger--v2 .iw-message-bubble { flex: 0 0 auto; width: fit-content; max-width: min(80%, 760px); border-radius: 6px; box-shadow: none; }
.iw-messenger--v2 .iw-message-bubble--institution { align-self: flex-end; background: #e1f4ed; border-color: #c4e7db; }
.iw-messenger--v2 .iw-message-body { margin: 5px 0; overflow-wrap: anywhere; line-height: 1.55; }
.iw-messenger--v2 .iw-message-body p { margin: 0 0 6px; }
.iw-messenger--v2 .iw-message-body img { max-width: 100%; height: auto; }
.iw-messenger--v2 [data-aw-pending-body] { white-space: pre-wrap; }
.iw-messenger--v2 [data-aw-pending-state="sending"] { border-style: dashed; }
.iw-messenger--v2 [data-aw-pending-state="failed"] > small { color: var(--iw-red); }
.iw-messenger--v2 [data-aw-pending-state] > small { display: flex; align-items: center; justify-content: flex-end; gap: 4px; }
.iw-messenger--v2 [data-aw-pending-state] > small .material-icons { width: 14px; height: 14px; font-size: 14px; line-height: 14px; }
.iw-messenger--v2 .iw-message-delivery { display: flex; align-items: center; justify-content: flex-end; gap: 3px; text-align: right; overflow-wrap: anywhere; font-size: 10px; }
.iw-messenger--v2 .iw-message-receipt { flex: 0 0 14px; width: 14px; height: 14px; color: #84969d; font-size: 14px; line-height: 14px; }
.iw-messenger--v2 .iw-message-receipt.is-read { color: #0783da; }
.iw-messenger--v2 .iw-messenger-day { align-self: center; flex: 0 0 auto; margin: 8px 0; color: var(--iw-muted); font-size: 11px; }
.iw-messenger--v2 .iw-messenger-call-queue { flex: 0 0 auto; max-height: 110px; overflow: auto; padding: 8px 16px; }
.iw-messenger--v2 .iw-messenger-call-queue span { flex-wrap: wrap; min-width: 0; overflow-wrap: anywhere; }
.iw-messenger--v2 .iw-messenger-composer { flex: 0 0 auto; grid-template-columns: minmax(0, 1fr) 44px; padding: 12px 16px; }
.iw-messenger--v2 .iw-messenger-composer label { min-width: 0; }
.iw-messenger--v2 .iw-messenger-composer textarea { display: block; box-sizing: border-box; min-height: 104px; height: 104px; max-height: 240px; border-radius: 5px; font-size: 14px; line-height: 20px; font-weight: 400; background: #f8fbfc; }
.iw-messenger--v2 .iw-messenger-composer > button { width: 44px; min-width: 44px; height: 44px; min-height: 44px; padding: 0; border-radius: 6px; }
.iw-messenger--v2 .iw-messenger-send-error { grid-column: 1 / -1; margin: 0; color: var(--iw-red); font-size: 12px; }
.iw-messenger--v2 .iw-messenger-send-error[hidden] { display: none; }
.iw-messenger--v2 button:focus-visible, .iw-messenger--v2 [tabindex="0"]:focus-visible { outline: 2px solid #0085c7; outline-offset: -3px; }
@media (min-width: 761px) and (max-width: 1200px) {
    .iw-messenger--v2 { grid-template-columns: 260px minmax(0, 1fr); }
    .iw-messenger--v2 .iw-messenger-header { grid-template-columns: 42px minmax(0, 1fr); }
    .iw-messenger--v2 .iw-messenger-header__actions { grid-column: 1 / -1; width: min(100%, 280px); max-width: none; }
}
@media (max-width: 760px) {
    .iw-messenger--v2 { display: block; height: max(520px, calc(100dvh - 150px)); min-height: 520px; }
    .iw-messenger--v2 .iw-messenger-sidebar { display: grid; border-right: 0; }
    .iw-messenger--v2 .iw-messenger-pane { display: none; }
    .iw-messenger--v2[data-mobile-thread="true"] .iw-messenger-sidebar { display: none; }
    .iw-messenger--v2[data-mobile-thread="true"] .iw-messenger-pane { display: block; }
    .iw-messenger--v2 .iw-messenger-header { grid-template-columns: 36px 36px minmax(0, 1fr); gap: 8px; padding: 10px; }
    .iw-messenger--v2 .iw-messenger-back { display: grid; place-items: center; width: 36px; height: 40px; padding: 0; border: 0; background: transparent; color: var(--iw-blue-dark); cursor: pointer; }
    .iw-messenger--v2 .iw-messenger-avatar--large { width: 36px; height: 36px; }
    .iw-messenger--v2 .iw-messenger-header h2 { font-size: 16px; }
    .iw-messenger--v2 .iw-messenger-header__actions { grid-column: 1 / -1; width: 100%; max-width: none; gap: 6px; }
    .iw-messenger--v2 .iw-messenger-call form { position: fixed; top: 20%; right: 16px; width: calc(100% - 32px); max-height: 65dvh; overflow: auto; }
    .iw-messenger--v2 .iw-messenger-messages { padding: 12px; }
    .iw-messenger--v2 .iw-messenger-notice { padding: 12px; }
    .iw-messenger--v2 .iw-message-bubble { max-width: 92%; padding: 9px 11px; }
    .iw-messenger--v2 .iw-messenger-meta, .iw-messenger--v2 .iw-messenger-alert { padding: 6px 10px; }
    .iw-messenger--v2 .iw-messenger-call-queue { max-height: 72px; padding: 6px 10px; }
    .iw-messenger--v2 .iw-messenger-composer { padding: 10px; gap: 8px; }
    .iw-messenger--v2 .iw-messenger-composer textarea { max-height: 180px; font-size: 16px; }
}

.aw-dialog-pagination { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 12px 16px; }
[data-aw-history-content] { display: contents; }
[data-aw-history-more] { align-self: center; margin: 8px auto; }
[data-aw-history-error] { color: #b42318; padding: 8px 16px; }